Satisfaction Guarantee

100% Satisfaction Guarantee

Our goal is to ensure that you are completely satisfied with your online exam experience. If you are not satisfied with the service you received while obtaining your Pleasure Craft Operator Card with®, you can return the Card to us for a full refund within 60 days of passing the exam.

Satisfaction Guaranteed

If you passed your exam and are not 100% satisfied; or if you were unable to pass the exam after 3 attempts, please send an e-mail to with your refund request, as well as a brief explanation of why you were unhappy (so we can work towards fixing the issue for future customers).

On purchases made with a credit card, the same card used to make the purchase will be credited with the refund.